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Holiday Shipping Guidelines & Surcharges

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Holiday Ordering Deadlines

🎄 Peak Season Surcharges

🚀 Order Turnaround Times

🚛 Check Order Status

📧 Contact Customer Service

This year has continued to bring many unique challenges. Many orders are currently taking longer than usual, so we highly recommend you place orders needed before Christmas as soon as possible, and do not overpromise on deliveries if you are working with clients. You can see the current production and shipping status of your orders at any time at

One-day shipping can be added to orders to help them arrive to you sooner, but remember that adding overnight shipping does not speed up the in-lab time your order takes to get produced, nor does it guarantee your order will ship the same day. One-day shipping only expedites the shipping method once the order is complete. If you need to expedite your order's in-lab turnaround time, please contact Customer Service to discuss potential options.

Holiday Ordering Deadlines

Deadlines for delivery by December 23, 2021

Product Order Deadline
Photo Prints Tuesday 12/14
Photo Prints with Finishing Services Friday 12/10
Giclée Fine Art Prints Friday 12/10
Ultra-Thick Standalone Prints Friday 12/10
Books + Albums Tuesday 12/14
Cards Tuesday 12/14
Ornaments Tuesday 12/14
Boxes and Cases Tuesday 12/14
Wall Art
Acrylic Prints Friday 12/3
Aluminum Metal Prints Friday 12/10
Bamboo Blocks Friday 12/10
Canvas Friday 12/10
Frames Friday 12/10
Maple Wood Blocks Friday 12/3
Photo Blocks/Standout Friday 12/10

Peak Season Surcharges

As announced on November 1, we have surcharges that will be added to orders received between November 13 and December 26, 2021. Orders placed online will display the current shipping costs when they are placed.

Surcharge AmountOrders received on
All Orders*

5% of order total

Nov 13, 2021 – Dec 26, 2021

ROES Drop Ship

Regularly $7.50, now $9.00

Nov 13, 2021 – Dec 26, 2021

ROES Drop Ship, Expedited

Regularly $9.95, now $10.95

Nov 13, 2021 – Dec 26, 2021

* All orders will receive an added line item equal to 5% of the order total. This will be calculated after any minimum order charges, making the minimum order effectively $15.75.

Estimated Turnaround Times for New Orders

Photo Prints 5-8 Days
Photo Prints with Finishing Services 5-12 Days
Fine Art Prints 10-14 Days
Albums 3-7 Days
Books 3-7 Days
3-5 Days
Foil Pressed Cards 3-7 Days
Acrylic Prints Arrives after 12/23
Framed Prints 5-10 Days
The supply chain for frame materials continues to be very challenging. It is common for us to have short-term outages on some styles. If you have a specific deadline for a frame, we recommend reaching out to customer service.
Gallery Wraps 10-14 Days
Maple Wood Blocks Arrives after 12/23
Aluminum Metal Prints 7-10 Days
Standouts and Photo Blocks 5-7 Days