Uninstallation Instructions
Ordering Sample Prints
Show Sizes Pallet
Missing Shortcuts
A text file opens instead of Roes
Uninstallation Instructions
Send us your log file from roes, this will help expedite your tech support request if uninstallation still does not work.
Step 1. Open ProDPI roes
Step 2. Click on the small blue button in the lower left corner, with a
question mark
Step 3. Click Show Log
Step 4. Click Copy to Clipboard
Step 5. Paste into an email to tech@prodpi.com
Mac Systems (OS X 10.4 and later)
Step 1. Go to: Applications/Utilities/ Java Preferences
Step 2. Click on the “Network” tab
Step 3. Click “View Cache Files”
Step 4. Single click on the “ProDPI roes” icon
Step 5. Clicking the red “X” button.
-If you have multiple ProDPI roes applications listed, please delete them all.
Step 6. Close the Java Preferences window
Re-download roes by clicking here
If this does not fix your issue, please repeat and continue with the following steps.
*Please note this will UNINSTALL ALL roes applications, not just ProDPI roes
Step 6. Go to: Applications/Utilities/ Java Preferences
Step 7. Click “Delete Files” in the Java Prefences window. Both items should be checked.
Step 8. Close the Java Preferences window
Re-download roes by clicking here
Windows Systems
Step 1. Go to: Control Panel from the Start Menu
Step 2. Click on Java
Step 3. In the Temporary Internet Files Box, Click “View”
Step 4. Single click on the “ProDPI roes” icon
Step 5. Clicking the red “X” button.
-If you have multiple ProDPI roes applications listed, please delete them all.
Step 6. Close the Java Cahce Viewer window
Step 7. Close the Java Control Panel
Re-download roes by clicking here
If this does not fix your issue, please repeat and continue with the following steps.
*Please note this will UNINSTALL ALL roes applications, not just ProDPI roes
Step 8. Go to: Applications/Utilities/ Java Preferences
Step 9. Click “Delete Files” in the Java Prefences window. Both items should be checked.
Step 10. Close the Temporary File Settings window
Step 11. Close the Java Control Panel
Re-download roes by clicking here
Missing Roes Shortcuts
Did you skip the step to create a desktop icon for ProDPI? Have no fear we will get you your shortcut in a few easy steps!
Windows Systems
Step 1. Go to Windows Control Panel
Step 2. Open “Java”
Step 3. Down in the “Temporary Internet Files” box click “View”
Step 4. Right click on the ProDPI roes icon and select “Install Shortcuts” If this option is grey, you have the shortcuts installed somewhere on your system. You can either search for them on your Desktop or click “Delete” and re-install ProDPI roes from our website.
Mac Systems
Step 1. Go to Applications\Utilities\Java Preferences
1a. Some version os OS X will have the following path: Applications\Utilities\Java\Java Web Start
Step 2. Click on the “Network” tab from above, then click “View Cache Files”
Step 3: Right click on the ProDPI roes icon and select “Install Shortcuts”. If this option is grey, you have the shortcuts installed somewhere on your system. You can either search for them on your Desktop or click “Delete” and re-install ProDPI roes from our website.
When launching roes from the website, a text file opens rather than Roes.
After trying to open roes from the website a file called launch.jnlp should be saved either to your DESKTOP or DOWNLOADS folder.
1. Right click or CONTROL+click the launch.jnlp file.
2. Select “Open With”
3. Select “Other”
2. Click on your Hard Drive, commonly named “Macintosh Hard Drive”.
3. Follow the path listed:
Macintosh HD/System/Library/CoreServices/ Click on Java Web Start
4. Check “Always Open With”
5. Click Open
Roes should now launch.
Roes Rotation
Are you having troubles getting ProDPI roes to rotate your image correctly without cropping them? There is no need to manually rotate, let ProDPI roes do it for you!
When you load ProDPI roes, we have set by default 2 settings that do this; however, sometimes they get checked off by mistake. Make sure that your ProDPI roes has the following items checked and you should be good to go!
First, in the main screen, make sure that the icon with the rotating blue arrows is checked.
Next, under the “Preferences” menu at the top of the application, make sure “Auto rotate affects print size instead of image”
